Privacy Policy

1. Introduction

At Treatar ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform and services.

By using our services, you consent to the collection and use of information in accordance with this policy. We are committed to maintaining the trust and confidence of our users.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us:

• Name, email address, and phone number
• Date of birth and gender
• Address and location information
• Emergency contact information
• Insurance information and policy details
• Payment and billing information

2.2 Health Information

We collect health-related information to provide you with better healthcare services:

• Medical history and conditions
• Medication lists and dosages
• Allergies and adverse reactions
• Prescription information
• Lab results and diagnostic reports
• Family health history

2.3 Usage Information

We automatically collect certain information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Pages visited and features used
• Search queries and interactions
• Error logs and performance data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver healthcare services, process prescriptions, and manage your account
• Communication: To send you important updates, notifications, and health reminders
• Insurance Processing: To submit and track insurance claims on your behalf
• Safety: To ensure medication safety and prevent drug interactions
• Improvement: To enhance our services and develop new features
• Compliance: To meet legal and regulatory requirements
• Support: To provide customer support and resolve issues

4. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

4.1 Healthcare Providers

We share relevant information with licensed healthcare providers, pharmacies, and laboratories to provide you with healthcare services. This sharing is done with your consent and in compliance with healthcare privacy laws.

4.2 Insurance Companies

We may share information with your insurance provider to process claims and verify coverage. This sharing is limited to what is necessary for insurance purposes.

4.3 Legal Requirements

We may disclose information when required by law, such as in response to court orders, subpoenas, or other legal processes. We will notify you of such requests when legally permitted.

4.4 Service Providers

We work with trusted third-party service providers who assist us in operating our platform. These providers are bound by confidentiality agreements and may only use your information to provide services to us.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Audit Logs: We maintain detailed logs of all access to your health information
• Regular Security Assessments: We conduct regular security audits and penetration testing
• Employee Training: All staff receive regular training on privacy and security
• Incident Response: We have procedures in place to respond to security incidents

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. The retention period varies based on the type of information:

• Account Information: Retained while your account is active and for 7 years after deactivation
• Health Information: Retained for 10 years or as required by healthcare regulations
• Prescription Records: Retained for 7 years as required by pharmacy regulations
• Payment Information: Retained for 7 years for tax and accounting purposes
• Usage Data: Retained for 2 years for service improvement and analytics

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your information for certain purposes
• Withdrawal: Withdraw consent for processing (where applicable)

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our mobile app

Your continued use of our services after any changes indicates your acceptance of the updated policy.