Support Center

We're here to help you with any questions or issues you may have

How Can We Help You?

Choose the best way to get in touch with our support team

Live Chat

Get instant help from our support team

Response Time:Instant

Availability:24/7

Features:

Real-time messaging
File sharing
Screen sharing
Chat history

Phone Support

Speak directly with our support specialists

Response Time:Immediate

Availability:8 AM - 8 PM

Email Support

Send detailed messages and get comprehensive responses

Response Time:2-4 hours

Availability:24/7

Contact Us via Live Chat

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Common Support Topics

Quick answers to frequently asked questions

Account & Billing

Account creation and setup
Password reset and security
Payment issues and refunds
Subscription management
Profile updates

Pharmacy Services

Medication ordering
Prescription upload
Delivery tracking
Pharmacy location
Medication availability

Technical Issues

Website/app not working
Login problems
Mobile app issues
Payment processing errors
Data synchronization

Insurance & Claims

Insurance verification
Claim submission
Reimbursement status
Coverage questions
Document requirements

2-4 hours

Average Response Time

98%

Issue Resolution Rate

24/7

Support Availability

4.9/5

Customer Satisfaction

Get in Touch Directly

Prefer to contact us directly? Here are our contact details

Call Us

Speak with our support team

+234 813 427 7988

Mon-Fri: 8 AM - 8 PM

Email Us

Send us a detailed message

hello@treatar.com

Response within 2-4 hours

Visit Us

Our office location

Lagos, Nigeria

By appointment only